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Data-Tel Info Solutions Announces New Hosted Agent Program
Mesa, AZ (PRWEB) July 18, 2007 -- Data-Tel Info Solutions announced today that their new Hosted Agent Program is now available to domestic call centers. This innovative new concept utilizes hosted call center technology with excellent English speaking agents in the Dominican Republic or Philippines to call on domestic campaigns. The most attractive aspect of Hosted Agents is it starts at $11 per hour, which includes the Agents, Long Distance charges, Hosted platform technology and a Data-Tel country manager and staff to get your campaign up and going as quickly as possible.
Unlike traditional call center outsourcing, the Hosted Agent program requires the domestic call centers to manage their offshore agents and technology in real time. This provides managers with ultimate control over all aspects of the agents and the performance of their campaign.
"The people of the Dominican Republic have a great cultural affinity with the U.S., broad experience in telemarketing and customer service, and excellent command of the English language. They are self-motivated and very results-oriented. They have been easy to train, and they are eager to perform. We have the potential to field hundreds of agents quickly, all of whom can be monitored from anywhere in the world. The potential is endless," said Mirla Lara, Regional Sales and Operations Director.
Data-Tel has been very pleased with the rapid development of their operations in the Dominican Republic and Philippines, allowing effective interaction with domestic U.S. managers. Due to the success in the Dominican and Philippines, Data-Tel is now looking elsewhere to develop Hosted Agent centers, particularly Costa Rica and Panama. Data-Tel also holds the resources to operate across the western hemisphere in both English and Spanish, with Italian and French available.
"With almost no overhead, reduced turnover, quality agents and a 40% rate reduction per agent, hosted call centers will quickly overtake traditional call centers and companies are taking advantage of those benefits. We've been aggressive in marketing our Hosted Agent concept and we feel we're well poised to be dominant in the industry," said Mirla Lara.
"We have been thrilled with Mirla's progress in the Dominican Republic and we are now ready for this new hosted agent market. The business model has proven its success for the participating call centers and the sky's the limit," said G.L. Scott Murray, C.E.O.
About Data-Tel:
Data-Tel Info Solutions provides predictive dialing, fully blended inbound/outbound calling and many other services to the call center industry. xSELLerator, Data-Tel's premier solution, eases communication between agents and customers by providing crystal clear VoIP voice quality, a user-friendly interface and customizable HTML scripting.
The growth of the telemarketing industry has influenced Data-Tel to adapt on an international level. Data-Tel's new "Hosted Agent" program reduces company overhead by providing all-inclusive offshore agents and technology services at a low hourly rate.
Founded in 1991 in Mesa, AZ, Data-Tel has additional offices in Westerville, OH and Santo Domingo, Dominican Republic. Data-Tel has installed systems throughout the United States, Caribbean Islands, Australia, Canada, Philippines, Dominican Republic, Central and South America and India.
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